A MESSAGE FROM PUGET SOUND ENERGY
Energy service is essential. As the coronavirus impact our region, we're working to ensure our customers' needs continue to be met while we do our part to help mitigate this serious issue.
Safety is our first priority. Employees who can, are working from home. Some of our employees need to be in the field or onsite. We're taking a number of steps to protect them and you, from enhanced cleaning to additional protetive gear to social distancing.
With so much uncertainty, we also know that some customers might be worried about paying their bills. We understand the hardship local businesses and residents are facing, and we will not be disconnecting customers at this time for non-payment.
Many of our customers, just like us, are spending more time at home. Here are some things we can do to save energy at home.
There are more tips available at pse.com/lower. Every little bit helps.
We also received approval from the Washington Utilities and Transportation Commission for a waiver that allows PSE to suspend accrual of late fees. In additoin, we're working alongside Governor Inslee and the WUTC to expand the use of energy bill assistance funds to customers who are out of work or working significantly reduced hours, as a result of the COVID-19 pandemic.
We encourage anyone facing hardship to reach out to us and learn more about options such as payment plans, changing their bill's due date, and the assistance funds available through our EnergyHelp portal. In addition, the Puget Sound Energy Foundation is working with a variety of community organizations to help support those in need.
During these challenging days, be aware of scammers and con artists who could target utility customers. Learn how to protect yourself at pse.com/scamalert.
We have been a part of this community for more than 150 years and know that our region is resilient. Thank you for joining us in working together at this critical time.
Mary E. Kipp
President / Chief Executive Officer